Return/Exchanges & Cancellations Policy – aoneusedautoparts.com
Thank you for shopping at aoneusedautoparts.com. We strive to provide excellent customer service and ensure your satisfaction with every purchase. Please read our Return/Exchanges & Cancellations Policy carefully to understand the procedures and guidelines for returning or exchanging items and canceling orders.
Returns and Exchanges:
1. Eligibility:
– You may be eligible for a return or exchange if you received a defective, damaged, or incorrect item.
– Returns or exchanges for any other reason, such as change of mind or ordering the wrong part, may be subject to our discretion and may incur restocking fees.
2. Timeframe:
– You must initiate a return or exchange within [X] days of receiving the item.
– Please contact our customer support team or submit a return/exchange request through our website to start the process.
3. Condition of Items:
– Items for return or exchange must be in their original condition, unused, and in their original packaging.
– Any tags, labels, or protective seals must remain intact.
4. Return/Exchange Process:
– Contact our customer support team to initiate the return or exchange process.
– Our team will provide you with further instructions, including any necessary forms or documentation.
– You may be required to provide photos or evidence of the issue with the item.
– Once your return/exchange request is approved, you will receive a return merchandise authorization (RMA) number.
5. Shipping:
– You are responsible for the shipping costs associated with the return or exchange, unless the return/exchange is due to our error.
– We recommend using a trackable shipping service to ensure the safe return of the item.
– In case of an exchange, we will cover the shipping costs for sending the replacement item to you.
6. Refunds or Store Credit:
– If your return is approved, we will process the refund to your original payment method within [X] business days.
– Alternatively, you may choose to receive store credit, which can be used for future purchases on our website.
Cancellations:
1. Order Cancellation:
– If you need to cancel an order, please contact our customer support team as soon as possible.
– We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be canceled.
2. Cancellation Fees:
– In some cases, an order cancellation may be subject to a cancellation fee.
– The specific fee, if applicable, will be communicated to you by our customer support team.
Please note that this Return/Exchanges & Cancellations Policy applies to purchases made on aoneusedautoparts.com. For specific cases or further assistance, we encourage you to reach out to our customer support team, who will be happy to assist you.
This Return/Exchanges & Cancellations Policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.
Thank you for choosing aoneusedautoparts.com. We appreciate your business and are committed to ensuring your satisfaction with our products and services.